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Shipping & Returns

Shipping Policy

We dispatch your order through reputed logistics partner (Depending upon your location).Normally, we ship your order within 24 to 48 hours of receiving the order and it takes 3 to 7 business days to reach to your doorstep. (Delivery time may be exceeded depends upon your location).
In case customer hasn’t received the order but he got the order delivered confirmation by AIVI or logistic partner through SMS or mail, in such case customer has to report us within 48 hours after getting order delivered confirmation. No complaints will be entertained after 48 hours of the delivery confirmation message.


We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No etc. A Customer can also the track his order from his AIVI account in your orders section.

Return & Exchange Policy

We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us at within 2  days of receiving the product.

We don’t offer re-dispatch of required size. In such cases, we will add the paid order value in customer’s Credit wallet at for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. Shipping charges won’t be refunded if charged in the order

Also, if ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 2 days of receiving the product with original tags & unused condition. A customer can share snapshots on

If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s AIVI Credit wallet for further purchases on our website as per customer choice.

There are few things, which customer needs to make sure before returning the product.

(1) Your item must be unused and in the same condition that you received it.

(2) The item must be in the original packaging.

(3) All brand tags should be intact.

If we found the product has not been returned in the resalable condition, we reserve the right to refuse the Return/Refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.

In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Normally return process will take 7 to 10 business days.

In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your AIVI Credit account. 


  • Bedsheet

  • pillow covers

  • Blankets

  • Towels / Napkins

  • Masks

  • Socks

  • Frames

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